The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
3rd October 2022
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.
Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.
You can receive it for free, along with the detailed “2023 UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants). Findings will be made available exclusively to participants in November.
To take part, please visit: https://www.smartsurvey.co.uk/s/UKDMG2023
If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com.
The deadline for survey completion is Friday 4th November.
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
Connect with Robyn on LinkedIn
Read more by Robyn Coppell
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
