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Complaints

Browse our range of content on handling complaints effectively to resolve issues and improve customer satisfaction.

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How to Handle Angry Customers in a Call Centre

How to Handle Angry Customers in a Call Centre

Ten Tips for Dealing with Customer Complaints

Ten Tips for Dealing with Customer Complaints

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

Words and Phrases an Advisor Should NEVER Say to an…

A Quick Guide to the 0845 and 0870 number changes

A Quick Guide to the 0845 and 0870 number changes

The best ways to end an inbound complaint call

The best ways to end an inbound complaint call

21 Ways to Improve Complaints Handling in Your Contact Centre

21 Ways to Improve Complaints Handling in Your Contact…

Handling Customer Complaints – Why You Need to Say Sorry

Handling Customer Complaints – Why You Need to Say…

Top Tips for Dealing with Customer Complaints in Call Centres

Top Tips for Dealing with Customer Complaints in Call…

How to recover from an agent giving out incorrect advice

How to recover from an agent giving out incorrect advice

A Complaining Customer is Your Most Important Customer

A Complaining Customer is Your Most Important Customer

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