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Complaints

Browse our range of content on handling complaints effectively to resolve issues and improve customer satisfaction.

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Speed up Complaint Handling in a Multi-Channel Contact Centre

Speed up Complaint Handling in a Multi-Channel Contact…

How to Support an Agent After an Angry Call

How to Support an Agent After an Angry Call

The 6 Barriers to Good Customer Service

The 6 Barriers to Good Customer Service

Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

Do you know the cost of a customer complaint?

Do you know the cost of a customer complaint?

Customer Complaints? Try This 10-Point Plan

Customer Complaints? Try This 10-Point Plan

Customer Complaints at an All-Time High

Customer Complaints at an All-Time High

Get Started With Proactive Customer Service

Get Started With Proactive Customer Service

How Should we Complain? And, How Should Companies Respond?

How Should we Complain? And, How Should Companies Respond?

20% of Contact Centres have a team to Respond Immediately to Complaints

20% of Contact Centres have a team to Respond…

Stay on Top of Social Media Like a CX Pro

Stay on Top of Social Media Like a CX Pro

How to Spot and Solve Common Customer Issues

How to Spot and Solve Common Customer Issues

Just 27% of Contact Centres Resolve Customer Complaints on First Contact

Just 27% of Contact Centres Resolve Customer Complaints…

From Complaints to Chuckles – What Contact Centre Agents Can Learn From Eddie

From Complaints to Chuckles – What Contact Centre…

Less Effort Linked to Fewer Complaints

Less Effort Linked to Fewer Complaints

Digital Complaints Line Or A Relationship Hub?

Digital Complaints Line Or A Relationship Hub?

How to Use Customer Complaints to Your Advantage

How to Use Customer Complaints to Your Advantage

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