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Cognigy

Discover and explore our Cognigy content collection, including articles, blogs, news stories, case studies, resources and more.

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Avoid Common Automation Mistakes When Using Conversational AI – Part II

Avoid Common Automation Mistakes When Using…

How CAI Can Improve Service Level and End Channel Hopping

How CAI Can Improve Service Level and End Channel Hopping

Avoid Common Automation Mistakes When Using Conversational AI – Part I

Avoid Common Automation Mistakes When Using…

Why Your Customers Get Upset and What You Can Do to Fix It

Why Your Customers Get Upset and What You Can Do to Fix It

Elevate Your Customer Interactions Through Conversation Design

Elevate Your Customer Interactions Through Conversation…

Understanding the Benefits and Efficiencies of Omnichannel Contact Centres

Understanding the Benefits and Efficiencies of…

A Three-Step Process to Evaluate the Right Conversational AI Platform

A Three-Step Process to Evaluate the Right…

Cognigy Increases Series B Funding

Cognigy Increases Series B Funding

Elevating Phone Bots With AI-Powered Voice Biometrics

Elevating Phone Bots With AI-Powered Voice Biometrics

Transforming CX While Supporting Agents Through Conversational AI

Transforming CX While Supporting Agents Through…

The Next Generation of Chatbot Is a Proactive Agent

The Next Generation of Chatbot Is a Proactive Agent

How Advances in AI Make for Happy Telecom Customers

How Advances in AI Make for Happy Telecom Customers

What Customer Experience Are You Delivering?

What Customer Experience Are You Delivering?

Cognigy Named on the Constellation Shortlist for Conversational AI

Cognigy Named on the Constellation Shortlist for…

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

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Top Stories

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Latest News

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Resources

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

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23rd August 2026

Contact.io Conference

Latest Blogs

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?