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Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Movers and Shakers March 2025

Movers and Shakers March 2025

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

An Introduction to… Gamification

An Introduction to… Gamification

14 Best Practices to Streamline Your Incoming Customer Queries

14 Best Practices to Streamline Your Incoming Customer…

What Is Contact Centre Gamification?

What Is Contact Centre Gamification?

15 Ways Contact Centre Technology Can Help Address Inefficiencies

15 Ways Contact Centre Technology Can Help Address…

Play to Win! 10 Steps to Gamify Your Contact Centre

Play to Win! 10 Steps to Gamify Your Contact Centre

What Is AI Microlearning?

What Is AI Microlearning?

Five AI Use Cases for Agent Training

Five AI Use Cases for Agent Training

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports