Case study: How to resolve an intermittent robotic voice

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As phone-based service remains the most valued by customers, intermittent robotic voice issues at a hosted call centre had to be identified, investigated and resolved fast.

Read how a cloud-based service centre provider used Prognosis from Integrated Research to track calls in real time to identify and round up the robot!

Click here to download a copy of this case study from Integrated Research.

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Case study: How to resolve an intermittent robotic voice

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