Case Study: Euro Paper Increase CSAT by 15% With Synthflow

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Euro Paper is a leading manufacturer of cash register paper trusted by 50,000 clients for exceptional quality, reliability, and sustainable solutions.

Challenges

As a family-run business with growing demand, Euro Paper faced a common challenge, modern customer expectations clashing with traditional workflows.

With rising enquiries and limited staff, slow quotes and delays led to missed opportunities. In a traditional manufacturing industry, Euro Paper chose to lead with AI-powered solutions.

Solution

Euro Paper’s partnered with Synthflow to deploy a German-speaking voice AI agent capable of handling customer service calls.

Within days, the AI was managing inbound inquiries 24/7, delivering accurate quotes in seconds, navigating product questions, and helping users choose the right solutions. Seeing these early wins, Euro Paper expanded the AI mandate to include sales qualification.

“What impressed us most about Synthflow’s voice AI agents wasn’t just their ability to handle customer support, it was how naturally they transitioned into driving sales.

In just a few weeks, we went from using AI to answer questions to using it to close deals. It’s become a core part of how we serve and convert customers today,” said Frank Lorenz, CEO and Co-Founder of Euro Paper.

The Results

Euro Paper implemented Voice AI customer support and sales engine to handle inbound calls, lead qualification, and even upselling and order tracking.

35% faster customer service – Customers now receive instant answers and quotes, drastically reducing wait times and eliminating the frustration of back-and-forth emails or missed calls.
4 hours of team work saved daily – By automating repetitive tasks like order intake and product enquiries, the AI agent frees up around four hours each day for the team to focus on more complex projects and building client relationships.
2x order volume – With the AI handling more enquiries and converting more leads, Euro Paper has doubled its daily order intake without expanding its sales staff or infrastructure.
+15% customer satisfaction – Post-interaction surveys show customer approval, with many praising the speed and ease of interacting with the customer support.

Conclusion

Euro Paper is thriving with better customer support and higher pre-sales volume. The company’s AI agent not only provides natural language support, but also closes deals.

It handles enquiries, qualifies leads, recommends packages and closes transactions. Euro Paper has effectively expanded its sales team without hiring new people.