The Largest Online Community for Contact Centre Professionals
Brent Bischoff worked for Business Systems UK Ltd for over 19 years as a Product Solutions Consultant and Trainer and Cloud and Data Services Consultant
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Category
Sub Category
Subject
19 Golden Rules for Call Monitoring
32 Call Centre KPIs That You Need to Track (And Why!)
An Introduction to Customer Data Analysis
What Is Wrap Time and How Can I Reduce It?
What Is Speech Recognition Software and How Is It Being…
23 Considerations to Make Before Implementing a New…
Why Is Measuring Customer Satisfaction So Important?
15 Practical Techniques to Improve Your Voice of the…
The Do’s and Don’ts of Digital Self-Service
How to Better Integrate Customer Service and Marketing
How to Develop a Digital Service Strategy
18 Ways to Improve the Effectiveness of Your Digital…
16 Top Uses for Cloud Contact Centre Technology
What Are the Industry Standards for Call Centre Metrics?
The State of Quality Monitoring in 2017 – How Do…
11 Mistakes to Avoid… Performance Management Tools
30 Tips to Improve Your Call Quality Monitoring
Contact Centre Problem-Solving: 7 Steps to Improve…
14 Tips for Collecting Advisor Feedback
25 Ways Technology Can … Increase Agent Productivity
How Do I… Make Time for Agent Training?
Quality monitoring stuck in the dark ages
15 Tips to Improve Quality Monitoring
Seven Deadly Sins of Call Quality Monitoring
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