The Largest Online Community for Contact Centre Professionals
Brent Bischoff worked for Business Systems UK Ltd for over 19 years as a Product Solutions Consultant and Trainer and Cloud and Data Services Consultant
Connect with Brent on LinkedIn
30 Tips to Improve Your Call Quality Monitoring
What Are the Industry Standards for Call Centre Metrics?
What Is Wrap Time and How Can I Reduce It?
15 Tips to Improve Quality Monitoring
32 Call Centre KPIs That You Need to Track (And Why!)
Using Call Recordings To Coach Staff
Seven Deadly Sins of Call Quality Monitoring
19 Golden Rules for Call Monitoring
18 Ways to Improve the Effectiveness of Your Digital…
The Do’s and Don’ts of Digital Self-Service
Contact Centre Problem-Solving: 7 Steps to Improve…
25 Ways Technology Can … Increase Agent Productivity
How Do I… Make Time for Agent Training?
How to Develop a Digital Service Strategy
What Is Speech Recognition Software and How Is It Being…
An Introduction to Customer Data Analysis
16 Top Uses for Cloud Contact Centre Technology
Why Is Measuring Customer Satisfaction So Important?
How to Better Integrate Customer Service and Marketing
23 Considerations to Make Before Implementing a New…
14 Tips for Collecting Advisor Feedback
15 Practical Techniques to Improve Your Voice of the…
11 Mistakes to Avoid… Performance Management Tools
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?