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babelforce

Discover and explore our babelforce content collection, including articles, blogs, news stories, case studies, resources and more.

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Our Top Technology Contributors of 2024

Our Top Technology Contributors of 2024

80% of AI Projects Fail – Here’s How to Save Yours

80% of AI Projects Fail – Here’s How to Save Yours

Clean a Toilet or Contact Customer Service? Tough Call…

Clean a Toilet or Contact Customer Service? Tough…

Have Babelforce Gone Mad? Why Are They Organizing Their Own CX event?

Have Babelforce Gone Mad? Why Are They Organizing Their…

Case Study: Orgadata Streamlines Global Operations with babelforce

Case Study: Orgadata Streamlines Global Operations with…

5 Facts That Show Voice Is Here to Stay

5 Facts That Show Voice Is Here to Stay

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

Move Over Omnichannel… What’s Coming Next?

Move Over Omnichannel… What’s Coming Next?

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

Why Customer Service Leaders SHOULD Reinvent the Wheel

Why Customer Service Leaders SHOULD Reinvent the Wheel

Case Study: Ratioparts Builds Profit Centre

Case Study: Ratioparts Builds Profit Centre

What Does Contact Centre Partial Automation Really Mean?

What Does Contact Centre Partial Automation Really Mean?

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

What High-Profile AI Blunders Can Teach Us

What High-Profile AI Blunders Can Teach Us

5 Signs You Need a VoiceBot

5 Signs You Need a VoiceBot

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

Key Questions to Ask When Buying a Chatbot

Key Questions to Ask When Buying a Chatbot

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

Why BPOs Are Dying and 3 Ways to Save Them

Why BPOs Are Dying and 3 Ways to Save Them

Will AI Take Away Jobs? Let’s Hope So

Will AI Take Away Jobs? Let’s Hope So

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