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3 Broken CX Processes and How to Fix Them
Two Strategies to Improve First Contact Resolution (FCR)
What High-Profile AI Blunders Can Teach Us
How to Improve CSAT With the ACAF Model
Case Study: OOWV Boosts Efficiency by 40% With babelforce
Case Study: Stadtwerke Hamm Reduce Call Volumes With…
How to Get Calls to the Right Agent, First Time
Case Study: Bergfreunde Reduces AHT by 30 Seconds With…
Case Study: Marley Spoon Achieves 80% 5 Star Reviews…
Why Orchestration Should Guide Your Next Tech Investment
Babelforce Launches New Voice Capabilities For Zendesk’s…
Your Telecoms Vendor Could Be Gone in a Year
Can AI Really Handle Customer Complaints?
What Not to Miss at CCW Berlin 2025
Quick Wins to Improve Your C-Sat Scores
10 Questions to Ask When Buying Your Next CCaaS Solution
Top Tips for Capacity Planning to Meet Customer Demand
Contact Centre Predictions for 2025
Gartner’s Magic Quadrant – Where Are All the…
Enhance FCR With Smart Routing
The Superhuman Touch – How to Blend Agents and AI for…
Case Study: Ratioparts Scales Up Outbound Revenue With…
What Tech Should You Buy Next? Here’s How to Choose
Case Study: Homeday Transforms CX With babelforce and…
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise