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Skills

Here is a selection of articles written about the skills the contact centre need and should have

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The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

Words and Phrases an Advisor Should NEVER Say to an…

7 Ways to Offer Multilingual Customer Service

7 Ways to Offer Multilingual Customer Service

Positive Statements to Increase Customer Satisfaction

Positive Statements to Increase Customer Satisfaction

SMART Training – Changing the Perception of Contact Centre Coaching

SMART Training – Changing the Perception of…

25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

Why Removing Negative Words Could Hurt Your Contact Centre

Why Removing Negative Words Could Hurt Your Contact Centre

How to Build an Emotional Connection with Customers

How to Build an Emotional Connection with Customers

How to Handle Angry Customers in a Call Centre

How to Handle Angry Customers in a Call Centre

6 Strategies for Building Agent Confidence in Telesales

6 Strategies for Building Agent Confidence in Telesales

How to Say No to a Customer – With Examples

How to Say No to a Customer – With Examples

Top Tips for Selling Over the Phone

Top Tips for Selling Over the Phone

Top 10 Customer Service Team Leader Interview Questions – With Examples

Top 10 Customer Service Team Leader Interview Questions…

What to Say to an Angry Customer

What to Say to an Angry Customer

10 Closing Techniques for Inbound Sales Advisors

10 Closing Techniques for Inbound Sales Advisors

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

The Hapless 13: Phrases That Call Centre Agents Must…

How to Receive Job Feedback… Without Becoming Defensive

How to Receive Job Feedback… Without Becoming…

Do You Know How to Make a Great First Impression?

Do You Know How to Make a Great First Impression?

Should We Teach Contact Centre Staff to Touch Type?

Should We Teach Contact Centre Staff to Touch Type?

8 ‘Soft Skills’ Training Exercises

8 ‘Soft Skills’ Training Exercises

5 Effective Training Exercises for Your Contact Centre

5 Effective Training Exercises for Your Contact Centre

The Best Words to Rescue an Unhappy Customer Experience

The Best Words to Rescue an Unhappy Customer Experience

5 Quick Fixes for Dealing With Problem Callers

5 Quick Fixes for Dealing With Problem Callers

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