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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Prosper Chooses NICE to Transform Their Customer…
Scorebuddy and Genesys Accelerate Growing Partnership
Calabrio Expands CareAI to Transform Canadian Healthcare
Contexta360 Unveils New Advanced Speech Analytics Features
Assembled Integrates with Gladly to Enhance Operations
Puzzel to Acquire SupWiz for Enhanced AI Solutions
Cirrus and NICE Unite to Transform SME Contact Centres
Netcall and Ecliptic Renew Partnership to Drive…
Odigo Launches Extended Contact Center
Zoom Expands Revenue Accelerator With New AI Sales…
Route 101 Implements Amazon Connect for The Revel…
Arrow XL has Selected NICE to Drive its Digital…
Regal.io and 8×8 Partner to Improve Employee and…
CallMiner Unveils AI-Powered Efficiency Boost
8×8 Partners With Descope for Secure CX Solutions
NICE and AT&T Collaborate to Enhance Emergency…
Puzzel CX Solutions Deliver 278% ROI
From Empowering Agents to Redefining Routine: Five9’s…
AI Revolutionizing CX: Key Insights from CallMiner’s…
Great Southern Bank Reduces Wait Times With NICE CXone
MaxContact Launches Contact Hub Connect for Digital CX
Jabra Launches AI-Powered Speech Enhancement Solution
Five9 GenAI Studio Wins Best New Product Award
Talkdesk Boosts Retail CX with Enhanced GenAI Tools
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