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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Calabrio Debuts Next-Gen Performance Management Solution
Hotel Chocolat Hits the Sweet Spot with injixo
Content Guru’s Martin Taylor Wins LDC Alumni Award
CallMiner and PossibleNOW Partner
Scorebuddy Secures €5 Million Investment From Foresight
AnywhereNow Brings Tendfor to Microsoft Marketplace
Sabio’s Disrupt Series Expands With Paris Event
UJET Secures $76M to Boost AI-Powered CX
GoodPAYE Promotes Simpler Charity Giving for Contact…
Three Cities, Three Events, and Uncovering the Real…
Five9 Launches New Four-Step Genius AI Process
CX Fest 2024: Networking with Sun, Sand, and CX Insights!
Verint and Five9 Announce New Enhanced Partnership
Vonage APIs Drive Orum’s Global Communication Growth
Zoom Expands onto the AWS Marketplace
Five9 Launches First Pre-Built Bi-Directional Presence…
Vonage Launches Agentforce Identity Insights and Fraud…
Talkdesk Launches Higher Education Experience Cloud
New Study Shows AI Enhances Consumer Loyalty
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Genesys Xperience UKI 2024 Now Available On-Demand
Puzzel CCO Lindum on Maximizing CCaaS Investments
Cirrus Awarded Royal Warrant of Appointment by King…
Sabio Secures Vattenfall Deal for Cloud Contact Centre…
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