Cirrus and NICE Unite to Transform SME Contact Centres

Cirrus, a UK company specialising in contact centre solutions, has partnered with NICE to offer its AI-powered platform, CXone Mpower.

This collaboration aims to improve customer service for small and medium-sized businesses (SMEs) in the UK, particularly those with contact centres of 25 to 500 staff. CXone Mpower helps unify workflows and information, making customer interactions more efficient and proactive.

This new addition enhances Cirrus’ existing range of tools, including workforce management and CRM systems, providing SMEs with a more comprehensive set of resources to grow and succeed.

Darren Rushworth, President, NICE International: “Cirrus’ outstanding reputation for reliability and performance in the SME sector aligns perfectly with NICE’s commitment to delivering exceptional experiences. Through CXone Mpower, we’re introducing purpose-built AI and comprehensive customer service automation to more organizations, empowering SMEs to drive efficiency, achieve faster resolutions, and elevate customer satisfaction—unlocking scalable, impactful outcomes.”

Jason Roos, CEO of Cirrus said: “By adding NICE’s market-leading capabilities to our portfolio, we’re creating unparalleled opportunities for our clients to succeed. This partnership is a game-changer for us and the broader SME contact centre landscape.”

Reviewed by: Jo Robinson