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CX Award Wins – August 2025

Scorebuddy Launches GenAI Boosting QA Efficiency

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Zoom Partners with Google to Power Next-Gen AI Tools

NICE Enters a Strategic Collaboration With AWS

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Synthflow Launches Memory Feature to AI Voice Agents

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NICE Reports 400% Increase in Virtual Agent Use

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NiCE Signs $955 Million Deal to Acquire Cognigy

Forrester Announce New CCaaS Wave For 2025

$20M Boost for Synthflow’s Enterprise Voice AI

Agentic AI Expected to Resolve 80% of Common Issues by…

Over Half of Contact Centre Interactions Still Rely on…

Zoom Has Announced a New Partnership With Oracle

Five9 and Salesforce Launch Unified CX Platform

Verint Has Acquired Cognito to Advance AI-Driven CX

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Optus Wins Massive Australian Government Contact Centre…

64% of Customers Don’t Want AI – New Gartner…

What Not to Miss at CCW Berlin 2025