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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Five9 Acquires Acqueon to Boost AI-Driven CX
MiaRec Unveils IMetrics For AI-Driven Analytics
Evaluagent Partners With Five9 to Elevate CX
Centrical Launches New AI Solution to Improve Management…
Talkdesk Delivers Hyper-Personalized Customer Experience
8×8 Expands AI Voice Support for Global Users
AI Tops UK Business Priorities for 2030
Sabio Announces Partnership With Septeo
Talkdesk Embedded Has Been Launched to Simplify Workflows
Talkdesk Integrates Agentic AI Across Entire Platform
Zoom and Mitel Announce Partnership to Transform UC…
70% of Agents Would Recommend Their Jobs, New Study…
Evaluagent Introduces a Refreshed Brand Identity
New AI Capabilities Improve Summarization Features
MiaRec Enhances Topic Analysis in Contact Centres with LLM
Summit Fleet Improves Its CX and EX With 8×8
Dutch Railways Boosts Its Customer Experience With NICE
Topdanmark Partners With Sabio for Workforce Upgrade
NICE Launches AI-Powered Gateway for Citizens
Orange Cyberdefense Streamlines Service Operations with…
Insurance Leader Partners with Sabio for Digital…
Evaluagent Named Strong Contender in Q3 2024 VoC Report
Record Number of Automated Customer Interactions Handled…
Akixi Strengthens Microsoft Teams Offering with Oak…
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