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Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Five9 and ServiceNow Expand Partnership with New AI Solution

Five9 and ServiceNow Expand Partnership with New AI…

Five9 Launches AI Agents for Personalised Service

Five9 Launches AI Agents for Personalised Service

MiaRec Launches Enhanced Topic Analysis Features

MiaRec Launches Enhanced Topic Analysis Features

Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

Over Half of Contact Centre Interactions Still Rely on…

8×8 Expands Its Cloud Platform With AI Tools

8×8 Expands Its Cloud Platform With AI Tools

NICE Launches AI-Powered Global Translator for Business

NICE Launches AI-Powered Global Translator for Business

Calabrio Launches New AI-Powered QM Tools

Calabrio Launches New AI-Powered QM Tools

Three Cities, Three Events, and Uncovering the Real Challenges in CX

Three Cities, Three Events, and Uncovering the Real…

Odigo Appoints Laurent Dechaux as New CEO

Odigo Appoints Laurent Dechaux as New CEO

Puzzel CX Solutions Deliver 278% ROI

Puzzel CX Solutions Deliver 278% ROI

Zoom Contact Centre Introduces New Updates

Zoom Contact Centre Introduces New Updates

Call & Contact Centre Expo 2024

Call & Contact Centre Expo 2024

NICE Has Launched CXone Mpower with AI Integration Updates

NICE Has Launched CXone Mpower with AI Integration Updates

8×8 Expands AI Voice Support for Global Users

8×8 Expands AI Voice Support for Global Users

Puzzel Acquires Capturi to Boost AI-Powered CX

Puzzel Acquires Capturi to Boost AI-Powered CX

Talkdesk Integrates Agentic AI Across Entire Platform

Talkdesk Integrates Agentic AI Across Entire Platform

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

The Evaluagent Contact Center Performance Summit 2024:…

Dialpad Acquires Surfboard to Boost WFM Capabilities

Dialpad Acquires Surfboard to Boost WFM Capabilities

Zoomtopia 2024 – A New Era of Contact Centre Excellence?

Zoomtopia 2024 – A New Era of Contact Centre…

Calabrio WFM Integrates with Microsoft Dynamics 365

Calabrio WFM Integrates with Microsoft Dynamics 365

Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

Sabio, Avaya and Transcom Unveil AI Translation for…

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

Hotel Chocolat Hits the Sweet Spot with injixo

Hotel Chocolat Hits the Sweet Spot with injixo

CallMiner Unveils AI-Powered Efficiency Boost

CallMiner Unveils AI-Powered Efficiency Boost

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