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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Zoom Expands Revenue Accelerator With New AI Sales…
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
eGain Named Gartner MQ Leader for Customer Service…
Peopleware Launches New Capacity Planning Solution
We Want Your CX Insights!
Zoom Launches Standalone AI Virtual Receptionist
Aspect Named Metrigy’s Top WEM Provider
ElevenLabs Expands Canadian Presence With Toronto Office
Puzzel Partners With AVANT to Expand EMEA Reach
ScorebuddyCX Launches 2026 Contact Centre Awards Programme
AnywhereNow Brings Tendfor to Microsoft Marketplace
Vonage Introduces Fraud Protection for Okta
GoodPAYE Promotes Simpler Charity Giving for Contact…
Zoom Enters Definitive Agreement to Acquire Common Room
NiCE Launches AI Specialisation Partner Program
NiCE Launches Agentic AI on AWS EU Cloud
ManyPets Celebrates Success With Four Award Wins
Assembled Launches New AI Data Connectors
AnywhereNow Dialogue Cloud Neo Lands in Microsoft…
eGain AI Agent for Zoom Contact Center Announced
Five9 Research Highlights Human Role in AI CX
evaluagent Collects G2 Summer 2026 Badges
8×8 Has Launched 8×8 AI Routing
eGain Unveils AI Knowledge Suite for Healthcare
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