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Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Zoom Expands Revenue Accelerator With New AI Sales Features

Zoom Expands Revenue Accelerator With New AI Sales…

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

eGain Named Gartner MQ Leader for Customer Service Knowledge

eGain Named Gartner MQ Leader for Customer Service…

Peopleware Launches New Capacity Planning Solution

Peopleware Launches New Capacity Planning Solution

We Want Your CX Insights!

We Want Your CX Insights!

Zoom Launches Standalone AI Virtual Receptionist

Zoom Launches Standalone AI Virtual Receptionist

Aspect Named Metrigy’s Top WEM Provider

Aspect Named Metrigy’s Top WEM Provider

ElevenLabs Expands Canadian Presence With Toronto Office

ElevenLabs Expands Canadian Presence With Toronto Office

Puzzel Partners With AVANT to Expand EMEA Reach

Puzzel Partners With AVANT to Expand EMEA Reach

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

AnywhereNow Brings Tendfor to Microsoft Marketplace

AnywhereNow Brings Tendfor to Microsoft Marketplace

Vonage Introduces Fraud Protection for Okta

Vonage Introduces Fraud Protection for Okta

GoodPAYE Promotes Simpler Charity Giving for Contact Centres

GoodPAYE Promotes Simpler Charity Giving for Contact…

Zoom Enters Definitive Agreement to Acquire Common Room

Zoom Enters Definitive Agreement to Acquire Common Room

NiCE Launches AI Specialisation Partner Program

NiCE Launches AI Specialisation Partner Program

NiCE Launches Agentic AI on AWS EU Cloud

NiCE Launches Agentic AI on AWS EU Cloud

ManyPets Celebrates Success With Four Award Wins

ManyPets Celebrates Success With Four Award Wins

Assembled Launches New AI Data Connectors

Assembled Launches New AI Data Connectors

AnywhereNow Dialogue Cloud Neo Lands in Microsoft Marketplace

AnywhereNow Dialogue Cloud Neo Lands in Microsoft…

eGain AI Agent for Zoom Contact Center Announced

eGain AI Agent for Zoom Contact Center Announced

Five9 Research Highlights Human Role in AI CX

Five9 Research Highlights Human Role in AI CX

evaluagent Collects G2 Summer 2026 Badges

evaluagent Collects G2 Summer 2026 Badges

8×8 Has Launched 8×8 AI Routing

8×8 Has Launched 8×8 AI Routing

eGain Unveils AI Knowledge Suite for Healthcare

eGain Unveils AI Knowledge Suite for Healthcare

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