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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
A Recent Survey Found 60% of Agents Don’t Promote…
Kore.ai Unveils ‘AI For Process’ For Smarter…
Centrical Adds New Coaching Capabilities to Close the…
Bromford Chooses Sabio for AI-Driven Service…
Peopleware Launches New Capacity Planning Solution
Five9 Earns Triple Recognition in 2025 Metrigy Awards
evaluagent Collects G2 Summer 2026 Badges
Opus Research Names Five9 a Leader in Pragmatic AI
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Expands Microsoft Partnership With New…
Kore.ai Launches ‘AI for Work’ to Enhance…
The Evaluagent Contact Center Performance Summit 2024:…
AI Powered Zoom Docs Has Been Launched
Evaluagent Launches New Conversation Analytics Feature
Talkdesk Expands Collaboration With HubSpot Through New…
SequenceShift Supports ECCCSA Recognition Across Europe
CCMA Releases New Data Research Report
Talkdesk Names 2025 CX Innovators Award Winners
95% of Enterprise AI Projects Fail Warns Sabio’s Stuart…
UJET and Laivly Announce a Partnership to Accelerate AI…
8×8 Expands Video Elevation to Enhance Contact…
Zendesk Launches Relay for Proactive Customer Messaging
Calabrio C3 Event: New Products, AI, and Leadership…
New Research Reveals AI Trust Gap Between Companies and…
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