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How to Lead Whiteboard Sessions (and Best Practices)

How to Lead Whiteboard Sessions (and Best Practices)

Staff qualifications: knowing your NVQs from your MBAs

Staff qualifications: knowing your NVQs from your MBAs

Consumers Reject Regional Accents

Consumers Reject Regional Accents

Happy 10th Birthday, Call Centre Helper

Happy 10th Birthday, Call Centre Helper

Contact Centre Poetry Competition 2011 – The Results

Contact Centre Poetry Competition 2011 – The Results

5 Amazing Customer Service Lessons From Father Christmas

5 Amazing Customer Service Lessons From Father Christmas

6 Things you can Learn From BBC’s “The Call Centre”

6 Things you can Learn From BBC’s “The Call Centre”

What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

What lessons could a call centre manager learn from the…

9 Signs You’ve Been Working in a Call Centre Too Long

9 Signs You’ve Been Working in a Call Centre Too Long

Call Centre Joke – The emergency worker

Call Centre Joke – The emergency worker

What’s hot in the Contact Centre World

What’s hot in the Contact Centre World

10 Customer Service Skills That Every Contact Centre Advisor Must Have

10 Customer Service Skills That Every Contact Centre…

5 More Exercises for Contact Centre Agents

5 More Exercises for Contact Centre Agents

Supporting Vulnerable Customers in a Digital World

Supporting Vulnerable Customers in a Digital World

Call Center Quality Assurance Calibration Guidelines

Call Center Quality Assurance Calibration Guidelines

How to Set Up a Service Level Agreement (SLA) for Your Contact Centre

How to Set Up a Service Level Agreement (SLA) for Your…

Emojis in Customer Service – Cheeky or Charming?

Emojis in Customer Service – Cheeky or Charming?

Outbound Customer Case Studies

Outbound Customer Case Studies

How to Survive and Prosper in a Multilingual Contact Centre

How to Survive and Prosper in a Multilingual Contact…

How to Forecast Workload

How to Forecast Workload

The Top 10 Contact Centre Expos

The Top 10 Contact Centre Expos

Will Contact Centres Become a Thing of the Past?

Will Contact Centres Become a Thing of the Past?

Photos from September 2017 Call Centre & Customer Services Summit

Photos from September 2017 Call Centre & Customer…

Happy Birthday Call Centre Helper

Happy Birthday Call Centre Helper

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