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How to Lead Whiteboard Sessions (and Best Practices)
Staff qualifications: knowing your NVQs from your MBAs
Consumers Reject Regional Accents
Happy 10th Birthday, Call Centre Helper
Contact Centre Poetry Competition 2011 – The Results
5 Amazing Customer Service Lessons From Father Christmas
6 Things you can Learn From BBC’s “The Call Centre”
What lessons could a call centre manager learn from the…
9 Signs You’ve Been Working in a Call Centre Too Long
Call Centre Joke – The emergency worker
What’s hot in the Contact Centre World
10 Customer Service Skills That Every Contact Centre…
5 More Exercises for Contact Centre Agents
Supporting Vulnerable Customers in a Digital World
Call Center Quality Assurance Calibration Guidelines
How to Set Up a Service Level Agreement (SLA) for Your…
Emojis in Customer Service – Cheeky or Charming?
Outbound Customer Case Studies
How to Survive and Prosper in a Multilingual Contact…
How to Forecast Workload
The Top 10 Contact Centre Expos
Will Contact Centres Become a Thing of the Past?
Photos from September 2017 Call Centre & Customer…
Happy Birthday Call Centre Helper
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