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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Case Study: APM Saves $1 Million With Genesys Cloud
Finalists Announced for the ECCCSAs 2024
Case Study: Open Network Exchange Increases CSAT to 95%…
Case Study: Pluxee Streamlines Global CX Strategy With…
Case Study: Utility Warehouse Reduces Costs With NICE
Case Study: NatWest Group Transforms CX With Genesys
Case Study: Mike Morse Law Firm Boosts Efficiency With…
Case Study: North Devon Council Reduces Abandonment…
Case Study: Severn Trent Improves Contact Centre…
Case Study: PureGym Transforms Its Contact Centre With…
Case Study: Dudley Council Transform Rental Management…
Case Study: Virgin Atlantic Achieves a 50% Decrease in…
Case Study: Hollywood Bowl Increases Adherence to 95%…
Case Study: Orgadata Streamlines Global Operations with…
The ECCCSAs Are Now Accepting Entries
MaxContact Reveal Benchmarking Results
Case Study: Injixo Helps CXL Improve Agent Adherence
Winners of 2024 UK National Contact Centre Awards…
People in Southampton Won’t Wait a Minute on Hold
Case Study: ESP Group Transforms CX With Sabio
Sprinklr Named Leader in Digital Customer Interaction…
Case Study: ESS Group Centralises Customer Support With…
MiaRec Platform Now Supports 98 Languages
2024 UK National Contact Centre Award Winners Announced
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise