2018’s Customer Contact Innovation Award Winners…

Most Contact Centres have answer machine detection (AMD)…

Put Books and Magazines in the Breakout Room

2 minutes on… Beating the rest

Summit planned for April

Serenova Strengthens Leadership Team

Rostrvm helps simplify the desktop

NewVoiceMedia beats own world record

The Biggest Scheduling Issue: Arranging Phone and…

One in Five Contact Centres Do Not Hire Full-Time Staff

Give Agents a “Breather” Between Calls

Ofcom reminds contact centres to keep to the rules

Call centre jobs come calling for unemployed

Case study: Wokingham Borough Council improves…

Aspect introduces Zipwire

Lose your customers or ditch your IVR?

Contact centre staff develop new skills with singing…

NewVoiceMedia Announces Appointment of SVP Finance…

Ofcom fines TalkTalk £750,000 for silent calls

NICE Partners with Silver Lining Solutions

Slow/Different Systems are the Biggest Blocker to Low…

Interactive Intelligence recognised as a leader in a…

Digital marketing campaign announced

How framing and removing anti-nudges can improve…