Excel Remains an Ever-Popular Forecasting Tool

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More than four in every five contact centres use Excel to forecast, but many of these use input from other sources as well.

From the results shown in our poll below, you can see that 32% of contact centres combine Excel with input from their Work Force Management system, whilst 11% use Excel with input from other systems.

Poll – “How do you forecast?” – answers

Manually – 6%
Only Excel – 40%
Excel with input from WFM – 32%
Excel with input from other systems – 11%
Use WFM or other system – 11%

Source: Call Centre Helper Webinar Poll – Excel Masterclass – Designing a Better Forecasting Spreadsheet Sample size – 251 Date: April 2016

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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