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Excel

Discover our range of materials on using Excel for reporting, data analysis, and improving efficiency in contact centre operations.

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Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

11 Top Tips for Spreadsheet Forecasting in Excel

11 Top Tips for Spreadsheet Forecasting in Excel

Excel Remains an Ever-Popular Forecasting Tool

Excel Remains an Ever-Popular Forecasting Tool

FAQs – Call Forecasting With Spreadsheets

FAQs – Call Forecasting With Spreadsheets

Recorded Webinar: Designing a Better Forecasting Spreadsheet

Recorded Webinar: Designing a Better Forecasting…

Trend Watching: What’s Happening With Forecasting?

Trend Watching: What’s Happening With Forecasting?

Monthly Forecasting Excel Spreadsheet Template – Free Download

Monthly Forecasting Excel Spreadsheet Template –…

Installing Excel Add-ins for the Forecasting Template

Installing Excel Add-ins for the Forecasting Template

Free Call Monitoring and Evaluation Form – Excel Template

Free Call Monitoring and Evaluation Form – Excel…

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