Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance

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In this webinar we look at 10 ways in which contact centre performance can be improved.

Through a combination of techniques, such as coaching and motivation through to the way that technology can help, we look at clever ways to improve performance.

Thursday 26th March 2015

Panellists
• Paul White – mplsystems
• Nick Drake-Knight – NDK Group
• Jonty Pearce – Call Centre Helper

Topics discussed
• Customer service excellence
• Designing a high performance culture
• Motivating contact centre employees
• Coaching tips to improve performance
• Bringing in behavioural changes
• Removing blockages from the agent desktop
• How technology can improve performance
• Top tips from the audience

Topics Discussed

Customer service excellence

Designing a high performance culture

Motivating contact centre employees

Coaching tips to improve performance

Bringing in behavioural changes

Removing blockages from the agent desktop

How technology can improve performance

Top tips from the audience

Panellists

Nick Drake-Knight

NDK Group

Paul White

mplsystems

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn