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17th September 2014
The latest Call Centre and Customer Services Summit was held on 15th-16th September 2014 at Whittlebury Hall Hotel & Spa in Northamptonshire.
Nev Wilshire, star of BBC’s The Call Centre kicked off the keynote session. Seen above posing with the Forum Events team.
Ctalk were outlining some recent customer success stories.
Oracle were in presence explaining about Customer Engagement in the Cloud.
A meeting just about to kick off with mplsystems.
I-Net busy in conversation.
Netcall help to explain customer engagement.
All smiles in the Rostrvm booth.
LiveOps discuss social customer service.
Kevin O’Connor from Premier Business Audio discusses IVR messages.
Intently listening to Interactive Intelligence.
Postcode Anywhere demonstrates address lookup.
8×8 Solutions increasing their profile in the UK after the acquisition of VoiceNet.
Business Systems run through call recording capabilities.
A quiet moment for Aspect.
Jordan from QuickScripts poses for the camera.
BuzzEasy all suited and booted.
The next summit takes place on 20th-21st April 2015 at the Radisson Blu Hotel, London Stanstead.
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
