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Discover and explore our Ctalk content collection, including articles, blogs, news stories, case studies, resources and more.

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RSVP for the Call Centre and Customer Services Christmas Party

RSVP for the Call Centre and Customer Services Christmas…

Photos from the Customer Services Summit

Photos from the Customer Services Summit

The Call Centre & Customer Services Summit: New Technology in High Demand

The Call Centre & Customer Services Summit: New…

Photos from September 2017 Call Centre & Customer Services Summit

Photos from September 2017 Call Centre & Customer…

Photos from Call Centre Expo 2016

Photos from Call Centre Expo 2016

What Not to Miss at Expo 2016

What Not to Miss at Expo 2016

Call Centre Conference 2016 – The Photos

Call Centre Conference 2016 – The Photos

Call Centre & Customer Services Summit 2016 – Photos

Call Centre & Customer Services Summit 2016 – Photos

The Hidden Gems of Call Routing Software

The Hidden Gems of Call Routing Software

Customer Contact Expo 2015 – Photos

Customer Contact Expo 2015 – Photos

Call Centre & Customer Services Summit 2015 – Photos

Call Centre & Customer Services Summit 2015 –…

Spotlight on… Local Council Contact Centres

Spotlight on… Local Council Contact Centres

Photos From Customer Contact Expo 2014

Photos From Customer Contact Expo 2014

Nev Attends Call Centre Summit

Nev Attends Call Centre Summit

How Do I… Achieve Consistency Across Different Channels?

How Do I… Achieve Consistency Across Different Channels?

Expo Just 4 Weeks Away

Expo Just 4 Weeks Away

The Call Centre & Customer Services Summit April 2014

The Call Centre & Customer Services Summit April 2014

ISO accreditation achieved

ISO accreditation achieved

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

Award winners and photos from Call Centre Expo 2013

Award winners and photos from Call Centre Expo 2013

Preview line-up of Call Centre Expo 2013

Preview line-up of Call Centre Expo 2013

How Do You Make Your Call Centre PCI Compliant?

How Do You Make Your Call Centre PCI Compliant?

Call Centre and Customer Services Summit

Call Centre and Customer Services Summit

List of outbound diallers

List of outbound diallers

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?