Solution Joins G-Cloud 5

The intelligentContact solution by mplsystems has been awarded a place on G-Cloud 5.

It is subsequently available to public-sector organisations on a Software as a Service basis via CloudStore, the HM Government-approved online marketplace.

This platform allows anyone in public-sector organisations to buy off-the-shelf cloud-based services on a pay-as-you-go basis via the G-Cloud framework.

In addition to standard customer contact features such as ACD, call recording and skills-based routing, the solution also supports multiple channels, including email, SMS, social media, webchat and mobile, as well providing flexible agent desktop applications, knowledge management and self-service.

“Thanks to the accessibility of CloudStore, it’s now even easier for government and local government organisations to access our award-winning range of cloud services, and we look forward to developing our public sector sales activity via this important channel,” said Paul White, CEO at mplsystems.

intelligentContact was recently voted the number 1 technology in Call Centre Helper’s 2014 Contact Centre Technology awards.

It was also listed in Gartner’s new CRM Customer Engagement Centre report and in the Web Customer Self-Service and Field Service Management sections of Gartner’s 2014 CRM Vendor Guide.

For more information about mplsystems, visit their website.