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2nd March 2014
The aim of this guide is to tell the truth about call recording and dispell some popular myths in the process.
In a nutshell, the costs of call recording have always far outweighed the benefits. Companies spent too much money on solutions that failed to deliver the improvements in quality assurance, compliance, security and agent training they promised.
White Paper: written by Magnetic North
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
