The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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26th April 2014
This White Paper, written by Call Centre Helper, shows organisations how they can solve more customer issues via self-service, improve the accuracy of Question & Answer pages and search facilities – and ultimately please more customers.
White Paper: A Call Centre Helper White Paper, sponsored by Oracle
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
