The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
1st May 2013
The latest Forum Events Call Centre and Customer Services Summit was held on 22nd-23rd April at Heythrop Park Resort, Oxfordshire.
There were a range of workshops held across the event. Our Editor, Jonty Pearce, held a couple of “20 Contact Centre Tips workshops.”
Martin Hill-Wilson from Brainfood Consulting, taking a break from writing his book on Social Customer Service, held a thought-provoking workshop.
Multi-channel contact on the mplsystems stand.
A pause for thought.
Lots of meetings taking place.
Insperix were attending for the first time.
Who can you spot in this photo?
Attentive conversation with Ctalk.
Kana providing some light relief.
NewVoiceMedia in conversation.
Delegates taking a break between meetings.
Can you spot yourself in one of the photos? Please drop us a line.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
