Vocalcom launches contact centre via cloud platform

Vocalcom is delivering one of the first telephony solutions via the force.com platform, salesforce.com’s social enterprise cloud platform.

The platform gives immediate access to the contact centre functionality without the need for specific hardware or software, on a pay-as-you-go basis.

Vocalcom contact centres blend multichannel customer data, enabling customers to contact  businesses by telephone, email, web or social media. Fast deployment plus ease of use and management mean the solution offers one of the lowest total cost of ownership (TCO) on the market.

The company is also fully-integrated into salesforce.com’s Service Cloud, providing an unprecedented opportunity to deliver customer relationship strategies completely in the cloud. This will help contact centres process calls faster and accelerate resolution of customer queries.

“Vocalcom-in-the-Cloud will help our clients become social enterprises. Their customers are becoming more demanding; they want to be able to contact a business from wherever they are and on whatever device is most convenient – and in return they want a quick reply. They also want contact centre solutions that are fast to implement and to get return on their investment right away,” says Anthony Dinis, Vocalcom CEO.

“We’re proud that Vocalcom chose the Force.com platform to develop its cloud solution,” says Roy Huddleston, SVP ISV sales. “It’s proof of the strength of salesforce.com’s offer to software vendors.”

Mike Adolphy, Vocalcom Regional Director, says: “The UK is a well-developed and mature market and to be competitive we are launching with a product that is going to redefine contact centre technology. We believe Vocalcom-in-the-Cloud will make a big impact when businesses see its innovative approach and many benefits.”