What Are Soft Skills?

Soft skills concept. With soft skills written on Memo with a laptop.

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Soft skills refer to a set of personal attributes, social cues, communication abilities, and personality traits that are essential for success in any job or profession.

Unlike hard skills that are taught and measured in a classroom, soft skills are often learned through life experiences and allow individuals to interact effectively with others.

These skills are difficult to teach but are vital for building relationships, fostering teamwork, and resolving conflicts.

In short, soft skills are the key to developing a positive work environment and achieving success in any profession.

Thanks to EvaluAgent

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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What Are Soft Skills?

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