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Discover and explore our EvaluAgent content collection, including articles, blogs, news stories, case studies, resources and more.

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Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

Contact Center Performance Summit 2025

Contact Center Performance Summit 2025

Tips to Use QA to Fix Broken Processes

Tips to Use QA to Fix Broken Processes

Five AI Use Cases for Agent Training

Five AI Use Cases for Agent Training

Evaluagent and Phase2 Join Forces to Revolutionize QA

Evaluagent and Phase2 Join Forces to Revolutionize QA

EvaluAgent Expands Its xMetrics Suite with Three New Additions

EvaluAgent Expands Its xMetrics Suite with Three New…

7 Predictions for 2025: What Does Next Year Hold for the Contact Centre?

7 Predictions for 2025: What Does Next Year Hold for the…

Evaluagent Introduces a Refreshed Brand Identity

Evaluagent Introduces a Refreshed Brand Identity

What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

How to Choose a Contact Centre QA Platform

How to Choose a Contact Centre QA Platform

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

The Evaluagent Contact Center Performance Summit 2024:…

How to Find the Best Contact Centre QA Software

How to Find the Best Contact Centre QA Software

The Future of Customer Service: Top Contact Centre Automation Trends

The Future of Customer Service: Top Contact Centre…

Benefits and Key Features to Look for in Contact Centre QA Software

Benefits and Key Features to Look for in Contact Centre…

5 Strategies to Improve Coaching and Engagement in Your Contact Centre

5 Strategies to Improve Coaching and Engagement in Your…

How QA Software Can Help Solve Your Contact Centre’s Key Challenges

How QA Software Can Help Solve Your Contact…

EvaluAgent Is Selected to Join TechNation Future Fifty 2024

EvaluAgent Is Selected to Join TechNation Future Fifty…

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Evaluagent Launches New Conversation Analytics Feature

Evaluagent Launches New Conversation Analytics Feature

5 Considerations When Choosing a Tech Stack for Your Contact Centre

5 Considerations When Choosing a Tech Stack for Your…

Evaluagent Partners With Five9 to Elevate CX

Evaluagent Partners With Five9 to Elevate CX

AI in the Contact Centre: 4 Things You Need Before You Launch

AI in the Contact Centre: 4 Things You Need Before You…

Myth: Post-Call Surveys Are the Only Way to Collate Feedback

Myth: Post-Call Surveys Are the Only Way to Collate…

Evaluagent Take Home Best Contact Centre Solution Award

Evaluagent Take Home Best Contact Centre Solution Award

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise