The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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8th October 2018
Gain first visit advantage and drive CX and Contact Centre performance improvements
In this webinar we look at how you can use Customer Journey Mapping to gain first visit advantage and drive CX and Contact Centre performance improvements.
This webinar was brought to you by Call Centre Helper and is sponsored by Intrado
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
