The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd July 2018
How do businesses move away from agents surfing multiple communication and enterprise systems while reducing costs and customer frustration?
This paper considers the options available and draws on research which identifies the unified desktop as the essential tool.
White Paper written by: IFS | mplsystems
Click here to download your copy of the white paper.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
