The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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18th June 2018
Tasked with delivering omnichannel service?
Struggling with different systems for calls and emails and need to introduce chat and social media?
This white paper explains what Omni-Channel is all about, how to achieve it and the benefits that it brings.
White paper written by: IFS | mplsystems
Download this White Paper to find out more.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
