The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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24th July 2017
The agent desktop plays a crucial part in customer service. However, the required functionality has dramatically changed over the past decade.
In this white paper mplsystems has summarised 4 key factors that they believe define a true unified desktop.
White Paper written by: mplsystems
Click here to download the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
