The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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10th July 2017
For businesses to remain competitive, self-service and automation is an inevitable part of a contact centres evolution. But what are the most effective automation options?
This white paper shares a guide to implementing self-service and automation in the contact centre.
White Paper written by: mplsystems
Click here to download the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
