White Paper: Speech Analytics One Step Further – Contact Analytics

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Written by Rachael Trickey

The average call centre only listens to and is capable of monitoring just 3 to 4% of its contacts.

This white paper includes tips for how to take speech analytics further with contact analytics.

White Paper written by: IP Integration

Download this White Paper to find out more.

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

White Paper: Speech Analytics One Step Further – Contact Analytics

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