The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

IP Integration

Discover and explore our IP Integration content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles
A Guide to Improving Mental Health In the Contact Centre

A Guide to Improving Mental Health In the Contact Centre

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

19 Golden Rules for Call Monitoring

19 Golden Rules for Call Monitoring

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

IPI Teams Up With The Mentoring Lab

IPI Teams Up With The Mentoring Lab

The Best Ways to Organize Shift-Swaps

The Best Ways to Organize Shift-Swaps

IPI Launch a New PCI Compliance Solution

IPI Launch a New PCI Compliance Solution

IPI Wins Partner of the Year Award

IPI Wins Partner of the Year Award

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports