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eGain

Discover and explore our eGain content collection, including articles, blogs, news stories, case studies, resources and more.

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What Not to Miss at CCW Berlin 2025

What Not to Miss at CCW Berlin 2025

eGain Partners With Talkdesk

eGain Partners With Talkdesk

eGain to Present at Mobile World Congress 2022

eGain to Present at Mobile World Congress 2022

eGain Knowledge Hub Receives ServiceNow Certification

eGain Knowledge Hub Receives ServiceNow Certification

2019 Survey Report: What Contact Centres Are Doing Right Now

2019 Survey Report: What Contact Centres Are Doing Right…

eGain Achieves FedRAMP Authorization with IRS Sponsorship

eGain Achieves FedRAMP Authorization with IRS Sponsorship

eGain Announces 2021 NA Partner Award Winners

eGain Announces 2021 NA Partner Award Winners

eGain Knowledge Hub Available on Five9 CX Marketplace

eGain Knowledge Hub Available on Five9 CX Marketplace

EGain Client Bags KMWorld Reality Award

EGain Client Bags KMWorld Reality Award

30 Customer Experience Trends to Watch Out For

30 Customer Experience Trends to Watch Out For

eGain Partners With Avaya

eGain Partners With Avaya

2019 Survey Report: What Contact Centres Are Doing Right Now

2019 Survey Report: What Contact Centres Are Doing Right…

One in Every Five Contact Centres Make This Surprising Self-Service Mistake

One in Every Five Contact Centres Make This Surprising…

White Paper: Transform Customer Service With Next-Gen Knowledge

White Paper: Transform Customer Service With Next-Gen…

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

15 Essential Strategies to Reduce Staff Turnover

15 Essential Strategies to Reduce Staff Turnover

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

White Paper: Chat and Cobrowse Customer Service That Pays Off

White Paper: Chat and Cobrowse Customer Service That…

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation

eGain Reimagines Omnichannel Customer Engagement with…

23 Considerations to Make Before Implementing a New Digital Channel

23 Considerations to Make Before Implementing a New…

eGain to Offer Free Chatbots at Their Upcoming Annual Conference

eGain to Offer Free Chatbots at Their Upcoming Annual…

White Paper: 11 Reasons Why Customer Service Chatbots Fail

White Paper: 11 Reasons Why Customer Service Chatbots Fail

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise