The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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14th August 2017
Research shows 55% of consumers who intended to make a purchase change their mind because of poor customer service.
This white paper looks at how the power of conversation can transform customer service, business opportunities and employee engagement.
White Paper written by: Jabra
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
