White Paper: Six Things People Expect From Your Contact Centre in the Digital Age

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Consumers today are mobile, self-reliant and demand fast, convenient access to information.

This White Paper looks at what today’s consumer expects from the contact centre and how you can deliver. Key areas include “know me” and “make it mobile”.

White Paper written by: Aspect Software

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

White Paper: Six Things People Expect From Your Contact Centre in the Digital Age

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