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13th May 2015
The customer journey is defined by moments, and brands are often defined by how they handle them. Yet a myriad of circumstances undermine the ability to seize these moments.
This White Paper shares recommendations to help overcome such challenges.
White Paper sponsored by: LiveOps
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
