The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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20th April 2015
EvaluAgent set out to find out whether contact centres are simply adding new channels or implementing a genuine multichannel strategy. This report confirms that multichannel is a reality, but the contact centre industry still has a long way to go.
White Paper: written by EvaluAgent
Click here to download the White Paper
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
