White Paper: 5 Ways to Optimise Your Workforce for Customer Contact in a Social Marketplace

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In a social media saturated, mobile marketplace, the challenge is to interact with customers more flexibly, while still delighting them with quality.

This White Paper explores how workforce optimisation (WFO) enables organisations to step up to this challenge.

White Paper written by: Aspect Software

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

White Paper: 5 Ways to Optimise Your Workforce for Customer Contact in a Social Marketplace

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