The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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18th September 2013
Moxie Software have released a best-practice toolkit called “The dos and don’ts of web chat”.
Part of the toolkit includes a recorded webinar featuring Johan Jacobs, Former Research Director at Gartner, explaining how you can effectively implement this up-and-coming communication channel.
The toolkit includes information on:
The toolkit is primarily webinar based but also provides access to:
Click here to download the toolkit.
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
