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18th November 2014
Today’s digital customer is mobile and multitasking, working across multiple channels and devices, often simultaneously. This eBook looks at how companies must completely transform their customer engagement strategy, to successfully attract and retain the digital customer.
eBook: written by Moxie.
Click here to download the eBook
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
